Your complete guide to accounts, payments, bonuses, and gaming — plus direct support whenever you need it.
Select your issue from the categories below
A guide to registration, KYC verification, and updating your profile.
A complete guide to depositing and withdrawing with Mobile Pay, Nagad, and Rocket.
How to claim and use your welcome bonus, cashback, and free spins.
What to do when you run into issues with slots, Live Casino, or Sports Betting.
Password changes, two-factor authentication, and account security.
Help with downloading, installing, and updating the nibaje app.
Everything you need to know about VIP tiers, the points system, and exclusive perks.
Get in touch with us now via live chat, email, or phone.
A step-by-step guide for new users
Go to the nibaje registration page, enter your mobile number, and create a strong password. An OTP will be sent to your number — use it to verify your account.
Enter your full name, date of birth, and address. You'll also need to upload a copy of your national ID or passport for KYC verification.
From your dashboard, select "Deposit" and choose Mobile Pay or Nagad. You can start from as little as ৳200 and your welcome bonus will be added automatically.
Head into casino, Sports Betting, or slots — whichever you prefer. Each game has a "How to Play" guide right alongside it.
Submit a withdrawal request from your dashboard and select your preferred payment method. Funds typically arrive within 15–30 minutes.
If your balance hasn't updated after a Mobile Pay or Nagad payment, wait 5 minutes first. If it's still not reflected, copy your transaction ID and share it with us via live chat — we'll sort it out right away.
The most common reasons for a rejected withdrawal are incomplete KYC verification or unmet wagering requirements. Check your account profile and upload any required documents.
If you've submitted a withdrawal request to the wrong mobile number, contact nibaje support immediately. If you notify us before the request is processed, we may be able to cancel it.
Many new users come to nibaje feeling a little unsure — where to start, how to make a deposit, what the bonus terms mean, or who to contact if something goes wrong. This page is built for them. It covers every aspect of using nibaje in plain, straightforward language, so you can get started without any hassle.
Nibaje follows international compliance standards, so every account needs to be verified once. This means uploading a clear photo of your national ID or passport. It takes a little time upfront, but once it's done, you won't need to do it again. Completing KYC increases your withdrawal limits and unlocks VIP benefits. Verification is typically completed within 12 to 24 hours of uploading your documents.
To claim nibaje's welcome bonus, make sure the bonus option is active when making your first deposit. Bonus funds cannot be withdrawn directly — you'll need to place a set number of bets first. For example, a ৳1,000 bonus with 10x wagering means you need to wager a total of ৳10,000. Wagering contribution rates may differ across game types, so Bonus Page for the full details before proceeding. Cashback bonuses generally come with no wagering conditions.
Just click the chat icon at the bottom right of the screen to open nibaje's live chat. You can write in Bengali and the support agent will understand. A chatbot handles common questions first, while more complex issues are escalated to a human agent. Responses typically come within 2 to 5 minutes. Support is available around the clock since nibaje operates 24/7.
On the nibaje login page, click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Use it to set a new password — at least 8 characters long, with one uppercase letter and one number. For your security, we recommend changing your password every 3 months.
If you're having trouble installing the app, first make sure your Android version is 5.0 or higher. If the app crashes, clear the cache and restart it. iOS users can visit the nibaje website in Safari and use the "Add to Home Screen" option for an app-like experience. For a detailed installation guide, App Page View.
Nibaje wants every user to play in a healthy, enjoyable way. The platform includes several protective features for this purpose. You can set your own daily or weekly deposit limits, and temporarily exclude yourself for a set period if needed (self-exclusion). Remember, gaming is for entertainment — it's never a solution to personal problems. To learn more, visit our Responsible Gaming Read the page.
If your nibaje account is temporarily suspended, you'll receive an email notification. This is most often due to incomplete KYC or suspicious login activity. Email us at support@nibaje.bet or reach out via live chat and we'll resolve it as quickly as possible.
The nibaje support team is always ready to help with anything
Click the chat button at the bottom right of the screen. Average response time: 2–5 minutes. Active 24/7.
For complex issues, reach out to support@nibaje.bet. Attaching screenshots or supporting evidence helps us resolve your case faster.
Answers to common questions at nibaje's FAQ Page you'll find answers to most issues right there.
Top Questions from the nibaje Help Center